Effective Date: July 12, 2026
Thank you for shopping with ZENPER HIDES LTD. We want you to be completely satisfied with your purchase. Please read our Refund & Return Policy carefully before placing an order.
Returns
We accept returns within 30 days of receiving your order.
To be eligible for a return:
The item must be unused and in its original condition.
The item must be returned with its original packaging.
Proof of purchase or order confirmation is required.
Non-Returnable Items
The following items cannot be returned unless they arrive damaged or defective:
Gift cards
Personalized or custom-made products
Clearance or final sale items
Items showing signs of use or damage caused after delivery
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your payment provider.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery. Include your order number and clear photos of the item so we can resolve the issue promptly.
Return Shipping
If the return is due to our error (incorrect or defective product), we will cover the return shipping costs.
For all other returns, customers are responsible for return shipping charges unless otherwise stated.
Order Cancellations
Orders may be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled and must follow the standard return process.
Contact Us
If you have any questions regarding returns or refunds, please contact us:
ZENPER HIDES LTD
250 Wellington Road, Bilston, United Kingdom, WV14 6RL
+447576938728
support@alderleather.store